Refund Policy
1. Introduction
This Refund Policy outlines the conditions under which Luminevnt will process refunds for ticket purchases. The policy applies globally, including Nigeria, and reflects the rights of consumers under local law.
2. Event Cancellations
- If an event is canceled: Refunds will be issued automatically or upon request according to the event organizer's cancellation policy. Notifications will be sent via email.
- Rescheduled Events: Tickets may be transferred to the new date. Refunds may be available if the new date is not suitable.
3. Ticket Refund Conditions
- Non-Refundable Tickets: Most tickets are non-refundable once purchased, except in cases where the event is canceled.
- Refund Requests: Requests must be submitted through your account or via support@luminevnt.com within 7 days of purchase, subject to the event organizer's policy.
- Exceptions: Any exceptions, such as medical emergencies or other unforeseen circumstances, will be reviewed on a case-by-case basis.
4. Refund Process
- Once a refund is approved, it will be processed using the original payment method.
- Refund processing times may vary (typically 7-14 business days) depending on your bank or payment provider.
- Luminevnt will send a confirmation email once the refund has been processed.
5. Disputes and Contact
- If you have any issues regarding a refund, please contact our support team at support@luminevnt.com.
- This Refund Policy is subject to changes in local consumer protection laws, particularly in jurisdictions like Nigeria.